Effective date: July 20, 2026
By accessing or using the Haven San Antonio booking platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.
You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:
Automated access to this Platform — including by web crawlers, scrapers, bots, and other non-human agents — is permitted only for crawlers that are explicitly authorized in the Platform's robots.txt file, published at /robots.txt.
Any automated agent not listed as authorized in robots.txt is expressly prohibited from accessing, crawling, or scraping any portion of this Platform. Such access constitutes unauthorized access to a computer system in violation of these Terms and may constitute a violation of the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Texas Computer Crimes law (Tex. Penal Code § 33.02), and other applicable law.
Haven San Antonio reserves the right to seek all available legal remedies against operators of unauthorized automated agents, including injunctive relief and damages.
A reservation is confirmed only when you receive a written confirmation from Haven San Antonio. We reserve the right to decline or cancel any reservation at our discretion, in which case any amounts paid will be refunded in full.
Cancellation and refund terms are stated on the property listing page and in your confirmation email. Those terms govern in the event of any conflict with these Terms.
All guests and their visitors must comply with the house rules provided at check-in and any rules posted at the property. Violations — including but not limited to unauthorized parties, smoking, or pet policy breaches — may result in immediate removal from the property without refund and may incur additional charges.
All payments are processed securely by Stripe. By submitting payment, you authorize us to charge the stated amount to your selected payment method. Prices are listed in US dollars. Haven San Antonio is not responsible for foreign transaction fees charged by your bank or card issuer.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at concierge@havensanantonio.com if you suspect unauthorized use.
All content on the Platform — including text, photographs, logos, and software — is owned by or licensed to Haven San Antonio. You may not reproduce or redistribute any content without our prior written consent.
The Platform is provided "as is" without warranties of any kind, express or implied. Haven San Antonio does not warrant that the Platform will be error-free or uninterrupted.
To the fullest extent permitted by law, Haven San Antonio's total liability for any claim arising out of these Terms or your use of the Platform shall not exceed the amount you paid for the reservation giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
You agree to indemnify and hold harmless Haven San Antonio and its personnel from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Platform, your violation of these Terms, or your conduct at a property.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Bexar County, Texas.
We may revise these Terms at any time by updating this page. Material changes will be communicated by updating the effective date and, where appropriate, by email. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
Haven San Antonio
concierge@havensanantonio.com